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Community Manager

As a vital member of the Brand and Content Marketing team, the Community Manager will join a dynamic and fast-paced environment and will define and deliver strategies that drive the growth, engagement and positive sentiment of Hutch’s game communities.

Your Responsibilities:

  • Grow and nurture the community for one of our FTP mobile racing titles.
  • Execute the player community strategy and work with the Head of Social to develop this.
  • Take responsibility for communication via all community-channels (boards, Social Media, blogs) and keep players up to date.
  • Write engaging copy and generate great content ideas and social campaigns /calendars tailored for each channel, working collaboratively with game teams and the Head of Social.
  • Proactively seek dialogue with our players, inform, listen, prepare the community’s feedback and deliver input to the game and marketing creative key stakeholders.
  • Run the in-game and web forums, establishing an efficient and scalable strategy for moderation to ensure our communities are friendly and collaborative.
  • Be the bond between the game team and players and work closely with key stakeholders to help develop new game features that are designed around the community’s preferences and play-patterns.
  • Execute strategic communications and delivery of (live) production initiatives to drive community engagement (see Hutch TV, live-streaming, events, contests, surveys, etc).
  • Own regular reporting of the impact of key releases and other initiatives on community sentiment.
  • Support player research initiatives providing insights from within the game communities.

Your Skills & Experience:

  • Ideally, you will have a love for games, cars and motorsport.
  • Highly self-motivated.   
  • A knowledge of our competitor’s community initiatives and the desire/ capability to take Hutch to the next level.
  • Advanced knowledge of Social Media platforms and tools (inc. services such as twitch.tv), as well as good skills in creating social media content.
  • An understanding of statistics and key KPI measurements relevant for community management and social media.
  • A diplomatic and professional approach, able to gather and share information in an energetic and inclusive manner, while dealing effectively with challenging situations.
  • Excellent written and verbal communications skills.
  • Strong problem solving and organisation skills.
  • Educated to degree level or equivalent, preferably in Communications, Media or Marketing.

Experience with an established games company is ideal but we’d also be interested if you’ve got a proven track record outside of the games industry.

To Apply: Contact careers@hutchgames.com stating the job title in the email subject


About Hutch



Hutch is a dynamic games studio based in Central London. Founded on a wealth of traditional game development experience, blending a bunch of people who are talented and passionate about making the best free to play games.

Our goal is to create the best racing games for mobile. We believe small, focused and empowered teams build the best games and we work hard to maintain an open, transparent and self-determined culture. Founded in 2011, we have released 8 games including Smash Cops, MMX Racing, Hot Wheels:Race Off and MMX Hill Climb with over 220 million players across the world.

When we launch a game, that’s just the start: we use player feedback and most critically data to figure out how to make each game the best it can be. There are so many opportunities to identify insights in our data that we can’t keep up – and that’s where you come in.


Server/Network Programmer

Overview

We are looking for a Server/Network Programmer to join the team in our Central London studio. Hutch is a dynamic games studio, founded on a wealth of traditional game development experience, blending a bunch of people who are talented and passionate about making the best free to play games.

The successful candidate will be designing, prototyping and developing server-based multiplayer game systems, including both synchronous and asynchronous gameplay, matchmaking, leaderboards, DLC and more. Working very closely with designers, programmers and the technical director to solve the many challenges involved in creating a high quality, scalable, secure and performant online user experience in the most efficient manner possible to release in the desired time frame.

This is a permanent full-time role. It is based in Old Street, London with the option to work remotely 2 days per week at the discretion of the business, in addition to a very competitive salary package.

Responsibilities

Growing our multiplayer service into innovative new areas across new titles, using the latest technology to develop the most compelling online experience for our players.

Designing and building new online functionality in a maintainable, robust and flexible manner, ensuring scalability and readiness for rapid post-launch updates in response to customer feedback.

Writing tools where necessary to empower artists, designers and customer services to administrate the online services as much as possible.

Be actively involved in design discussions to make best use of technology.

Requirements

Strong technical design and code skills in suitable Web technologies and frameworks, including JavaScript/C#/.NET, Node.js, Azure/AWS, SQL/NoSQL, Redis, DC/OS, Docker, Marathon, or similar.

Broad experience of server/network programming and principles, including database design, replication, load balancing, reliable/unreliable messaging, latency minimisation, security.

2+ years of server/network development experience in high load scenarios. Games and/or Unity experience desirable but not essential.

A passion for the latest Web technology, an interest in games a definite advantage.

To Apply: Contact careers@hutchgames.com stating the job title in the email subject


About Hutch



Hutch is a dynamic games studio based in Central London. Founded on a wealth of traditional game development experience, blending a bunch of people who are talented and passionate about making the best free to play games.

Our goal is to create the best racing games for mobile. We believe small, focused and empowered teams build the best games and we work hard to maintain an open, transparent and self-determined culture. Founded in 2011, we have released 8 games including Smash Cops, MMX Racing, Hot Wheels:Race Off and MMX Hill Climb with over 220 million players across the world.

When we launch a game, that’s just the start: we use player feedback and most critically data to figure out how to make each game the best it can be. There are so many opportunities to identify insights in our data that we can’t keep up – and that’s where you come in.


Senior Gameplay Programmer

We are looking for a Senior Gameplay Programmer to join the team in our Central London studio. Hutch is a dynamic games studio, founded on a wealth of traditional game development experience, blending a bunch of people who are talented and passionate about making the best free to play games.

The successful candidate will be working on gameplay across multiple platforms (iOS, Android) using the Unity engine. Working very closely with designers, artists, other programmers and the technical director to solve the many challenges involved in creating a high quality and performant user experience in the most efficient manner possible to release in the desired time frame.

This is a permanent full-time role. It is based in Old Street, London with the option to work remotely 2 days per week at the discretion of the business, in addition to a very competitive salary package.

Responsibilities

Implementing all areas of the game application, including (but not exclusively) gameplay, player controls, game simulation behaviours, AI, meta-game behaviour, user interface, visual effects, audio effects, analytics hooks, and social features.

Designing and writing code in a maintainable and easily updatable manner, ready for post-launch updates in response to customer feedback.

Writing tools where necessary to empower artists and designers to make the game as much as possible, and providing mentoring and support to junior programmers.

Be responsible for the performance of the game, both frame-rate and memory usage.

Be actively involved in design discussions and prototyping.

Requirements

Strong technical design and code skills, preferably in C# with Unity, though strong C++ experience is acceptable in a motivated candidate.

5+ years of mobile, console and/or PC development experience.

At least 2 titles developed from start to release, having gone through full QA cycle, and preferably beyond to post-release support developing updates or DLC.

A passion for making mobile action games and exploring new ways of making games.

To Apply: Contact careers@hutchgames.com stating the job title in the email subject


About Hutch



Hutch is a dynamic games studio based in Central London. Founded on a wealth of traditional game development experience, blending a bunch of people who are talented and passionate about making the best free to play games.

Our goal is to create the best racing games for mobile. We believe small, focused and empowered teams build the best games and we work hard to maintain an open, transparent and self-determined culture. Founded in 2011, we have released 8 games including Smash Cops, MMX Racing, Hot Wheels:Race Off and MMX Hill Climb with over 220 million players across the world.

When we launch a game, that’s just the start: we use player feedback and most critically data to figure out how to make each game the best it can be. There are so many opportunities to identify insights in our data that we can’t keep up – and that’s where you come in.


CS/Community Specialist job spec

We’re looking for someone who is passionate about cars, games, and helping players get the most from our titles in the US/Canadian timezone. Reporting to the Customer Support Manager, the role will mainly focus on Customer Support, interacting with VIP players, helping out on our forums, and direct marketing campaigns using our CRM system with the scope to specialise in one of these roles in the future.

Responsibilities:

  • Respond promptly and professionally to customer enquiries
  • Handle and resolve customer complaints
  • Perform and record customer refunds where appropriate
  • Be the face of the company – work with passion and integrity – respond as a person and be honest and upfront with our customers
  • Provide feedback on the efficiency of the customer service process
  • Being the first point of contact for VIP players via our CRM system
  • Build strong relationships with valuable customers and provide superb service and gaming experiences tailored to them, across all products
  • Initiate campaigns that will drive activity for high net worth customers, ensure that they are generated in a timely manner, results monitored and reported
  • Monitor the customer base for new VIP customer potential
  • Localisation of presets and FAQ articles
  • Work alongside game teams to plan and execute in game events and promotions.
  • Acquire knowledge of customers and build profiles including playing behaviours, interests, likes and dislikes and feedback to game teams.

Requirements:

  • Degree level education or equivalent experience (2+ years in a similar role)
  • Bi-lingual in any of the following languages (written and spoken) – German and/or French
  • Knowledge of helpdesk CRM systems (helpshift, zendesk or similar)
  • Demonstrable communication skills (excellent written English)
  • Problem solving
  • Attention to detail and accuracy

Desirable Skills

  • Racing genre gaming fan: PC, Console and especially Mobile
To Apply: Contact careers@hutchgames.com stating the job title in the email subject


About Hutch



Hutch is a dynamic games studio based in Central London. Founded on a wealth of traditional game development experience, blending a bunch of people who are talented and passionate about making the best free to play games.

Our goal is to create the best racing games for mobile. We believe small, focused and empowered teams build the best games and we work hard to maintain an open, transparent and self-determined culture. Founded in 2011, we have released 8 games including Smash Cops, MMX Racing, Hot Wheels:Race Off and MMX Hill Climb with over 220 million players across the world.

When we launch a game, that’s just the start: we use player feedback and most critically data to figure out how to make each game the best it can be. There are so many opportunities to identify insights in our data that we can’t keep up – and that’s where you come in.


Senior Experienced High Quality Marketing Artist

Hutch is looking for an experienced high quality marketing artist. The candidate will work with art directors and creative stake holders in the creation of high quality digital artwork for marketing and presentation.
Each of our games is created according to brand guidelines. We are looking for a self motivated person who is willing to engage with the brand guidelines and to immerse themself in the marketable positioning of each game.
Hutch makes games related to racing and cars. The artist will compose images using vehicle models, characters and environmental elements to create stunning action set pieces and glossy automotive beauty shots.
Uses include: Hi-res promotional banners for iTunes and Google Play; Game icons; hi-res images for print; in game splash screens; in-game promotions.

SOFTWARE and TECHNICAL
The candidate needs to have a high level of competency with the software required. Principally…
• 3D package – Maya preferred
• Offline renderer – V-Ray preferred
• Photoshop
• 3D sculpt package
It is important to have good technical instincts and tidiness
• Well ordered Topology
• Software lighting techniques
• An understanding of how to use materials and surfaces (e.g. car paint shaders)
• A curiosity for new techniques and ability to adapt workflow for differing compositional results

ARTISTRY
Compositions will be a collaboration with art directors and other artists. This candidate will contribute to ideas at an early stage of the visual design, providing thumb nails and mock-ups. Therefore it’s important that the candidate have good foundational art skills.
• A good sense of composition
• Innate sense of colour and able to demonstrate an understanding of colour theory
• A good feel for the effects of light and atmospherics. Including an understanding of outdoor lighting and an ability to create depth and atmosphere within an image
• A good sense of form, weight and space
• Understand the importance of narrative, even in the simplest of scenes

To Apply: Contact careers@hutchgames.com stating the job title in the email subject


About Hutch



Hutch is a dynamic games studio based in Central London. Founded on a wealth of traditional game development experience, blending a bunch of people who are talented and passionate about making the best free to play games.

Our goal is to create the best racing games for mobile. We believe small, focused and empowered teams build the best games and we work hard to maintain an open, transparent and self-determined culture. Founded in 2011, we have released 8 games including Smash Cops, MMX Racing, Hot Wheels:Race Off and MMX Hill Climb with over 220 million players across the world.

When we launch a game, that’s just the start: we use player feedback and most critically data to figure out how to make each game the best it can be. There are so many opportunities to identify insights in our data that we can’t keep up – and that’s where you come in.


Brand & Marketing Manager

The Brand & Marketing Manager owns brand and marketing strategy and activation for the studios game products. This will include clarifying positioning to target audiences (to be validated through soft launch phases), Go-To-Market planning/activation and ultimately ensuring players are hyped about the games. The BMM will work with the Product Owner and Producer to ensure that live service KPIs such as retention, acquisition, revenue, no. of players, % market share, etc are achieved.

Your Responsibilities:

  • Collaborate with the Brand & Marketing Director and development key stakeholders to define brand positioning and target audience strategy for our live and pre-launch titles.
  • Develop and own the delivery of the marketing campaign strategy, working with stakeholders across development, community, customer support and the communications agency.
  • Collaborate with the UA team and analysts to deliver retention, acquisition and other key commercial goals for titles in Live Ops and soft launch.
  • Develop and deliver player research initiatives to build insights, a stronger understanding of player behaviours and key growth opportunities within audience segments.
  • Develop creative briefs for the marketing art team to ensure all marketing creative is aligned with pillars and optimised to deliver key campaign metrics.
  • Regularly present plans to the org, acting as an evangelist for the brand strategy in relevant working groups.
  • Regularly report on KPIs including market share growth/ variance vs. the game titles’ competitive set within key app store categories.
  • Liaise, share plans and manage promotions with Apple and Google contacts to ensure Hutch’s game portfolio is well represented and regularly featured in app stores.
  • Work with the licensing team to drive promotional initiatives with brand partners, leveraging agreements to maximise value for the relevant game titles.

Your Skills & Experience:

  • Ideally, you will have a love for games, cars and motorsport.
  • You will have 5+ years brand & marketing experience working in F2P mobile games businesses.
  • You will have developed and owned brand and marketing strategy and be able to demonstrate where your efforts have led to career wins.
  • You will have had budget management experience in developing complex multi-channel marketing initiatives, and be able to present the outcomes.
  • Excellent organisational, project management and written and verbal communication skills. 
  • A problem solver, you are confident, persuasive and highly self-motivated.  
  • A knowledge of our competitor’s marketing initiatives and the desire/ capability to take Hutch to the next level.
  • A diplomatic and professional approach, able to gather and share information in an energetic and inclusive manner, while dealing effectively with challenging situations.
  • Educated to degree level or equivalent, preferably in Marketing, Media, Communications or Business Management.
To Apply: Contact careers@hutchgames.com stating the job title in the email subject


About Hutch



Hutch is a dynamic games studio based in Central London. Founded on a wealth of traditional game development experience, blending a bunch of people who are talented and passionate about making the best free to play games.

Our goal is to create the best racing games for mobile. We believe small, focused and empowered teams build the best games and we work hard to maintain an open, transparent and self-determined culture. Founded in 2011, we have released 8 games including Smash Cops, MMX Racing, Hot Wheels:Race Off and MMX Hill Climb with over 150 million players across the world.

When we launch a game, that’s just the start: we use player feedback and most critically data to figure out how to make each game the best it can be. There are so many opportunities to identify insights in our data that we can’t keep up – and that’s where you come in.


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